Choose a Frequently Asked Question area below:

Exchanges || Forums || Membership/Registration || Knowledge Base


Exchanges:

I paid for a listing at an Exchange, and when I try to post my listing, a message says I have 0 listings available. Why didn't my purchase allow me to create a listing?

How do I edit my listing at an Exchange?

How do I include a picture (digital photograph) with my Exchange listing?

I'm getting a message telling me that the picture I'm including with my listing is too large. How do I make it smaller?

How do I delete my Exchange listing?

How long do listings remain at the Exchange? Can I renew my listing after it expires?

Is it possible to retrieve expired Exchange listings?


I paid for a listing at an Exchange, and when I try to post my listing, a message says I have 0 listings available. Why didn't my purchase allow me to create a listing?
When purchasing posting privileges for listings at an Exchange, be sure you make your purchase at the Exchange where you intend to create your listing. If you have purchased posting privileges, and are being told that you have no purchases available, you most likely made your purchase at the incorrect Exchange. If this is the case, contact our Webmaster, and be sure to include a brief description of the problem you are experiencing along with your username and/or password. We will review your account, make the appropriate adjustments, and contact you via email.

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How do I edit my listing at an Exchange?
Listings cannot be edited. Note: we do provide a "preview" feature that allows you to review your listing (and make changes) before your listing is made public. If you made a minor error in your listing, contact our Webmaster, and include the name of the Exchange, the listing number, and a description of the minor error - we may be able to correct your listing. If the requested changes are extensive, we will delete your Exchange listing, and issue a credit. You may then recreate the listing using the corrected information.

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How do I include a picture (digital photograph) with my Exchange listing?
You may include up to 2 digital photos with your Exchange listing. The digital file must not exceed 1 Megabyte in size, and only .gif, .jpeg, and .png formats are accepted. Use the two "Optional Image" fields found in the posting form to include your digital photos. Refer to our Image Preparation Tips for more information about this process.

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I'm getting a message telling me that the picture I'm including with my listing is too large. How do I make it smaller?
You can resize your image using an image editing program. One of the best programs for viewing, resizing and otherwise modifying images is Irfanview and it is free. You may also find our Image Optimization Instructions helpful. If you continue to have problems resizing your image, send your image as an email attachment to webmaster@woodweb.com. When practical, we will resize your image, and send you the reduced version.

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How do I delete my Exchange listing?
To delete a listing at our Exchanges, contact our Webmaster, and be sure to include your listing number along with the name of the Exchange.

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How long do listings remain at the Exchange? Can I renew my listing after it expires?
Listings typically remain active at the Exchanges for a period of 30 days (21 days for the Job Opportunities Exchange). If you would like to renew a listing, contact our Webmaster, and be sure to include your listing number along with the name of the Exchange.

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Is it possible to retrieve expired Exchange listings?
Listings are no longer accessible after 30 days (21 days at our Job Opportunities Exchange).

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Forums:

Why must my email address be entered when I post?

How can I search the Forums?

Has my question already been asked?

How can I upload an image at the Forums?

Can I add an image to my original post?

The error message says my image is too big. How do I make it smaller?

Can I make a change to my post?

Can I delete my post?

I signed up for the auto-notify feature on a thread. Can I turn that off?

Why was my post deleted?

I'm looking for an old Forum post that is no longer available. How can I find it?





Why must my email address be entered when I post?

Entering your email address allows forum participants and the WOODWEB staff to contact you directly via email. Please note: your email address is never publicly viewable. You'll notice that the name you enter when you post a message becomes a link. When a forum participant clicks on your name, a form is displayed that allows them to send you an email message. At no point is your email address available to the public.

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How can I search the Forums?
Type your search term(s) into the search box in the upper right corner of any page at WOODWEB. You may choose to search a single forum or all forums by selecting from the drop down list.

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Has my question already been asked?
To find out, browse or search WOODWEB's Knowledge Base for the subject you are interested in. Helpful tips on finding what you're looking for are located at the Knowledge Base Index.

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How do I include a picture or file with my Forum post?
To include a picture or file with a message, after creating the message, locate the field at the bottom of the posting form that says "Upload a Thread Related File". Click on the browse button, locate and click on the desired file from your computer, and the image URL will pop into this field. Click on "preview," make necessary changes, then post message. Be sure to note the guidelines regarding file types and sizes that can be uploaded.

If you are having difficulty including an image with your post, review our Image Optimization Instructions. If, after reviewing these instructions, you still encounter difficulty including an image, contact our webmaster.

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Can I add an image to my original post?
No, but you can post a followup message, containing the image, in the same thread.

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The error message says my image is too big. How do I make it smaller?
You can resize your image using an image editing program. One of the best programs for viewing, resizing and otherwise modifying images is Irfanview and it is free. You may also find our Image Optimization Instructions helpful. If you continue to have problems resizing your image, send your image as an email attachment to webmaster@woodweb.com. When practical, we will resize your image, and send you the reduced version.

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Can I make a change to my post?
Posts cannot be edited. If requested, WOODWEB will consider deleting the original post. You can then post the corrected version. Contact our webmaster to request that a post be deleted. Provide the Forum name, thread subject line, and URL of the post in your message.

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Can I delete my post?
No. Contact our webmaster to request that a post be deleted. Provide the Forum name, thread subject line, and URL of the post in your message, and your request will be reviewed.

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I signed up for the auto-notify feature on a thread. Can I turn that off?
No. You will remain on the auto-notify list until the thread is deleted in our normal housekeeping schedule. We can delete the response you posted, which will prevent any notifications being sent to you. To request that a post be deleted, Contact our webmaster. Provide the Forum name, thread subject line, and URL of the post in your message, and your request will be reviewed.

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Why was my post deleted?
Posts are subject to deletion for a variety of reasons, outlined in the Forum Guidelines.

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I'm looking for an old Forum post that is no longer available. How can I find it?
Older threads at our Forums and Exchanges are either deleted or archived in our Knowledge Base. To find out if the post has been archived, enter search terms in the search box located in the upper right corner of every page at WOODWEB. Choose "Search Knowledge Base" from the drop-down list. Note: names are removed from threads before being archived, so search terms should be based on the content of the post, not the name of the person who posted at the Forum.

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Membership/Registration:

How do I change the email address that is associated with my member registration account?

Can I change my user name - can I change my password?

I forgot my user name and/or password. How can I retrieve it?

Why do I have to login everytime I visit the site?



How do I change the email address that is associated with my member registration account?
You may change your email address at your Member Control Panel: http://www.woodweb.com/cgi-bin/reg/reg.cgi

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Can I change my user name - can I change my password?
Usernames cannot be changed. If you would like to change your login password, contact our Webmaster. Be sure to include your current username and password with your note

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I forgot my user name and/or password. How can I retrieve it?
To obtain your access information, contact our Webmaster, and include the email address that you registered with, and any other available identifying information that may help us locate your account.

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Why do I have to login everytime I visit the site?
Woodweb's login feature is structured to "remember" your login for 6 months. This feature requires that your web browser accepts "cookies". If you find that you have to login everytime you visit WOODWEB, your web browser's cookie settings need to be revised to accept cookies from WOODWEB.

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Knowledge Base:

How do I contact one of the contributors from a Knowledge Base article?



How do I contact one of the contributors from a Knowledge Base article?
Contact information for Knowledge Base contributors is not available. However, you may contact Forum Technical Advisers at our "About WOODWEB" page: http://www.woodweb.com/Resources/RSAboutWOODWEB.html

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