Does anyone know anything about what's going on with Hafele? Their website has been down for a few days and it says they experienced a cyber attack. We have a few orders that were supposed to come last week but never showed.

Call them?

That would be great if their phones worked.

Must be VOIP.

Not the smartest thing to put all your eggs in one basket.

Hope you get your order soon.

Phone: +49 (0) 74 52 / 95 - 0
Fax: +49 (0) 74 52 / 95 - 2 00

Haha. That phone number looks German.

800 423 3531 in NC

I am aware of their phone #. It doesn’t work. I would not have asked here if it was as simple as placing a phone call. Thanks though.

That's the phone number that was listed on the message I got when I tried to access their website. And yes it is German.

Now that we have successfully listed all of Hafele’s phone numbers in one spot, I thought it might be helpful to provide an update to anyone who might be interested.

Häfele had a cyber attack last week. My sales rep finally called me back today and let me know that they will be down through the rest of the week while they evaluate what information was stolen. If you have credit cards or debit cards stored on the website, now might be a good time to change those numbers.

They have been Hacked, looking like a very big problem for them

Hafele was hacked last week. Website is down. Their email accounts are down. Phone lines are down and their complete operating system is down. This is not just Hafele USA but Hafele worldwide. This has shut down their 38 subsidiaries all around the world.

Information we received this week in regards to the Hafele IT system disruption for Canada. My rep told me that all orders can be placed via phone or at hafelecanadasales@gmail.com.
Sales orders:
📧Email
hafelecanadasales@gmail.com

📱Phone numbers
(905) 802 6342
(905) 802 2127
(905) 802 3421
(905) 802 5370
(905) 802 2147 - French
(905) 802 6583 - French

General product and service inquiries:
📧 Email
hafelecanadainfo@gmail.com

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Fancy bear strikes again

Ive been told that the Häfele website is being held for a Ransome of upwards of $50M and that Häfele is not willing to pay but has instead, started the process of rebuilding the site from the ground up.

I'm always shocked to hear they don't have a full backup of their sites. It should be as simple as taking out a few hard drives that have been in storage and revitalize the website. I know my website could be put back in a matter of an hour. It's not complicated, but all's that means is it might take a couple of days to put back a complicated site.

I got through and was told they’ve had a Cyber attack

My sales representative didn't get back to me until today, but when he did, he informed me that their website will be offline for the rest of the week while they determine what data was compromised. If you have any credit card or debit card information saved on the website, now might be a good time to go in and make the necessary changes.

I empathize with Hafele's situation, however their response and action has been less than one would expect
No outreach to inform their customers of the situation and share somewhat of a plan going forward (I would assume that would relay from corporate management to regional salespersons)
The Canadian contacts listed above are worthless...unable to contact my regional support rep, and after weeks of trying the above numbers and email, was informed today that they only serve customers with a Canadian account and nothing in the US
My regional rep now anticipates US possibly online next week
I live near their Dallas Tx distribution center and they can't allow even will call orders because of no computers
Funny, I recall that we functioned for decades in the lumber business with hand written sales tickets
Things have become entirely too dependent on computers and people no longer know or care how to function in analog

I'm one of Häfele America Co.'s two corporate trainers and am in no position to speak on behalf of even our one subsidiary, but as a semi-active member here I'd like to shed a little light from my perspective.

Yes, on February 2nd our world-wide operations were struck by a cyber attack that it is believed was launched from Russia, along with a number of other large German companies, theoretically in retaliation for Germany's support of Ukraine. The attackers didn't shut us down, but rather we shut ourselves down to prevent them from taking control. We are currently rebuilding from the ground up and yes, of course there were some back-ups in place, but what if those back-up are corrupted? And consider also that The Häfele Group has 37 subsidiaries, multiple factories and thousands of remote sales reps, all with computers running multiple software platforms, you can imagine that rebuilding is quite a task.

On a personal note; I've been in my role since 1999 and had 24 years worth of photos, email archives, newsletter drafts, raw video files, mounting instructions, PowerPoints, etc. saved on my computer and on shared drives that I can only assume will never be recovered. It's mind-blowing and personally heart-breaking.

Even so, just to tell you what an awesome company I work for, on February 3rd, just the day after the attack, the training team was instructed to gather whatever samples, catalogs and mockups that we had available and to start teaching our wonderful Customer Service staff whatever we could. We conducted several weeks of product training, both virtually for our remote staff and in person in Archdale, NC, in Dallas, TX and in Los Angeles. Our executives were determined to keep our folks on the payroll and to make the best of a bad situation.

Another amazing fact that might just get me in trouble for sharing is that we continued to ship what orders we could, that we determined to be mission-critical for our customers, even when we had no way to invoice for the goods for a couple weeks!

So, in a nutshell I can say that we wouldn't wish this experience on our worst enemy and we sure do appreciate our patient customers who have stuck with us through this. And this has certainly shown us what we are made of: Ingenuity, fortitude and FAMILY.