We read a lot about poor customer service and are quick to condemn the involved company. I will admit it has probably influenced my machinery purchases over the years.
I recently have had a very good experience. I purchased a used Pillar HPLD (Lockdowel) machine on an online auction. It is a 2017 yr. machine with very few hours. I was able to talk to the original owner and to Pillar. Both sides told the same story as to why it had very low hours so I was comfortable buying it sight unseen. Because of multiple improper shut downs and sitting without power for some time it was a challenge to get the machine up and going. We do most of our own repairs but this was way above our, and our local computer repairman's head. Pillar spent many hours and went above and beyond helping us get the machine to properly function. Mind you I bought this machine used and still had excellent service. Sometimes we just get lucky.

I've had the same experience with Stiles.
I purchased a Weeke pod and rail wirh 18hrs on the click from a high school several years ago.
I recently purchased a used Butfering wide belt sander from a company that used it for prototype and then ditched the product line.
Stiles transferred the ownership on both and helped with the initial startup on both machines, and treated me like I'd bought both as new.
Stiles is a very good company to work with and very capable support team members

I Have had good luck repairing machines over the years with help from the manufactures Except Felder. I called 3-4 times and I was told They would have to get the info from the home office, and they would get back to me in a day or so with the info I needed to work on a Profil 45 Shaper that is only a few years old .4 weeks without hearing a word. Nice machine as long as you never need tech support.

Was on the phone with Stiles regarding an issue with inability to raise the bed on my Butfering widebelt
The tech returned my call within 10min, ascertained the problem within 3 questions, and straightaway got to diagnosis and adjustment.
Also patient and friendly on the phone.
Stiles techs know their machines. Great company that cares about your business

I would also like to give a shout out to Altendorf America. Multiple inhouse techs worked with me over the phone last summer to get my Elmo F45 yr 2000 (used to me) back up and going. User error, as I had unknowingly sent the CNC cross cut fence into overtravel and the upper panel controls went dark and lost blade up/down, tilt, scoring, and crosscut fence. I used Google translate on 8 pages electrical schematics all in German to get to know this saw inside out with intermittent help from Altendorf. Turns out it was the linear encoder on the CNC fence. The first independent tech that came out told me to junk it as 20yr old tech and buy a lessor brand; glad I stuck to my gut and didn't follow his advice.
Way to go Altendorf and this wasn't the first time with tech support with them, a great company!
Cheers to Altendorf, thanks TD