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are you responsible for decorative hardware


looking for suggestions on best way to help the customer find knobs and pulls. some of the builders i am working with want me to be in charge of this. in the past i suggested web sites that sold multitudes of knobs and pulls. i always stayed away from display boards due to cost and the ever changing styles that are popular. maybe its time to get the display boards. maybe i choose the knobs and pulls i like and push them. many of my jobs do not have an interior designer.any suggestions are appreciated.

10/2/19       #2: are you responsible for decorative ...
Kip  Member


Like you, I stay away from hardware sales for the same reasons. I simple state up front that hardware selection and purchase is completely up to the homeowner. I do add an installation charge.

10/2/19       #3: are you responsible for decorative ...
Leo G Member

Because of all the selections and personal preferences in picking out hardware, long ago I gave it up to the client. I have a few different brick and mortar places they can visit or they can choose something online.

I always include installing the knobs/pulls in my estimates as long as they have the hardware there at the time that I am installing the cabinets.

If they can't get them there in time I'll go back for a trip charge plus $1.50 per hole.

10/2/19       #4: are you responsible for decorative ...
Joe Otto

If they select a pull or knob from my vendors website I will provide it at cost otherwise they can supply it. No interest in an 8 hour discussion about handles when it's a personal preference issue.

10/3/19       #5: are you responsible for decorative ...
Ex-Pat Member

Depending on your volume of hardware purchasing you may be able to get a few boards at a discounted rate or even free. We had a rep show up trying to get us to buy boards. I let him know that for us the juice wasn't worth the squeeze - the time spent selecting handles that might increase your profits on a job by maybe a few hundred dollars wasn't feasible. But if he wanted to put his product in our showroom for people to see, we would display them for free. In the end we got a dozen boards for about 25% of what he initially told us they would cost.

10/3/19       #6: are you responsible for decorative ...


What Leo said. Unless you have a showroom, where perhaps the expectation exists that you would have sample boards, in the age of the online purchase the knob/pull selection process can be streamlined to include only the client.

If you are responsible for the design of the work you manufacture, then pick a pull you like, get one, and show the client. If the client does not like it, then have some recommendations for websites that sell pulls, and possibly some retail stores as well, where the client can select the "pull of their dreams". The client can then purchase the selected pull, or you can.

The builders are probably tired of the time-consuming hand holding process of client hardware selection, and want to deflect that on to you. I see that process as being design driven, and so the person who designs the project should pick the pulls.

Hope this helps.

10/3/19       #7: are you responsible for decorative ...

We sell hardware to go a long with the cabinets. If you sell it with most jobs, the cost of the boards is next to nothing. We probably display over 1,000 pieces in our shop and also have all of the websites of our suppliers. This is easy money. Most of the time you are buying at a much lower rate than anywhere they can buy it online. Mark it up and still sell less than they can buy it online. There are jobs we might make $500 or more on hardware and pretty much only order it. The installation charge is the same no matter where they get it.

10/3/19       #8: are you responsible for decorative ...

I have one brand of hardware with a display that I use most often. If they can find their choice on this display, I will order hardware for them otherwise I give them websites that they can go to choose from. They can also look at the Big box stores. The cost of hardware is always added to the cost of cabinets. Installation is included.

10/7/19       #9: are you responsible for decorative ...
Kevin Dunphy


I'm doing the same as Ryan I think it cost about 400 dollars for a display .

My handles are twice and even 4 x the price of big box store .

But my handles make a statement .

I hated seeing customers buy cheap handle and expecting me to install

10/9/19       #10: are you responsible for decorative ...

You need to do whatever it takes to influence their decision toward decent quality pulls.

Too often our clients have picked junk from online clearout places (going into $4 million homes!!???) and the pulls end up being uneven, slightly twisted, and the screw holes not parallel. That's a no-win situation because you either look like you don't know what you're doing because everything looks like garbage, or you have to tell the client that they bought a bunch of crap.

We didn't want to get into the surface hardware business but we did out of necessity.

10/10/19       #11: are you responsible for decorative ...

My situation is a little different as we donít do kitchens. Most of our projects have 5-15 doors or drawers, so I donít see hardware as a potential profit center but a necessary evil. We have 2 groups of popular handles about 25 in total. Group 1 is standard and included at no charge group 2 has an additional charge. Third option is they provide their own. No credit is given if they provide their own, but we must have a sample of the handle before we run it for production as we predrill the box for hardware when we run parts on CNC
If I was regularly doing projects that had 25 or more pieces I would put the fort into having a preferred set of boards of high quality hardware that I would have good markup on

5/8/20       #12: are you responsible for decorative ...
Al Gerhart Member

Invest $1000 in Top Knobs boards and three or four of the cheapies from those folks down in Lousiana. You can double the cost on most of the hardware, picking up a few hundred bucks on a nicer set. The cheap stuff is too cheap for really nice cabinets but even then, making $2.50 per pull in mark up is better than making $1.50 for installing. Then you sell some Top Knobs and make five or six bucks or even $10.00 per knob or pull.

Tell the customers that if they buy hardware from you the installation is included, if they buy their own, they are responsible for drilling and installation as well.

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