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2020 design deactivating their USB key due to the company changing their po

2/18/24       
alyssa Member

Looking to see if anyone is having the same issue with 2020 design deactivating their USB key due to the company changing their policies and changing to subscriptions only.

I bought the software in January 2016. It was 2795.00$ for the software license USB key with the cd-rom of version 11.3.0.97. I also paid 625$ for the first year of support and updates.

Every year since, I paid for the extra yearly maintenance and updates. Keep in mind that during this time we all could choose not to pay for the yearly support and just keep using the current version of the software.

In January 2022, I was having some issues with the software for overlapping measurements. I called support to fix the bug, and the guy told me to get the new version 13 and explained that they were migrating to subscriptions only. I was worried about being stuck in a forever subscription plan and losing my original purchase. So, the guy told me not to use the USB key on the new version 13 or else the USB key would be deactivated.

I did one better; I left my USB key and program version 12 on my tower desktop as is and I didn't use it for the last 2 years since I only used my Asus Rog laptop to run version 13. (This new subscription method was 815$+txs)

In 2023, Subscription went up 1200$ +txs

This year, I received a bill of 2400$ for the subscription. This took me by surprise, and I thought it was abusive pricing. I call them up. The best they could do was give me an extra 10% off.

Well, I informed him that I still have my USB key and I just used 2020 Design for the basic plan and elevation and sample E catalogue. So, 2400$ is not worth the yearly investment. So, I try opening my program on my unused desktop, but the software automatically asks me to sign in with the email instead of just opening it with the USB key.

So, the rep I’m talking to verifies my info on his end and says my key was deactivated in August 2022 and that they cannot in any way reactivate it.

Wow, I just lost my software and updates that I paid for all these years because 2020 changed their policies!

I decided not to resubscribe this year because of the injustice of this situation.

I got some help from consumer protection; this lovely lady gave me some leads on law articles that will help this situation and put 2020 in their place. This is not okay to do for all their clients, and I'm hoping I am not the only one who is willing to be heard on this... it must have been my fault that the key was deactivated, but also mentioned that once subscribed the key would deactivate by itself 3 months later...so technically if that is correct my software should have deactivated itself in April??

Honestly, at the end of this conversation this rep didn’t understand this injustice.

I got some help from consumer protection; this lovely lady gave me some leads on law articles that will help this situation. I strongly believe that it is not okay for them to do this to all their clients, and I'm hoping I am not the only one who is willing to be heard on this.

Hopefully, I can hear from some more people here if any of you are having this issue.

2/23/24       #2: 2020 design deactivating their USB ...
PKD

witch software company are u using?

2/23/24       #3: 2020 design deactivating their USB ...
alyssa

2020design

They also go by the name 2020 technologies

2/26/24       #4: 2020 design deactivating their USB ...
Richard Mellor Member

When I had a similar problem with different software I used this company to access it.
https://www.safe-key.com/index.html


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