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Multicam 3000

9/19/14       
Mike Shaffer Member

Website: http://shaffercabinets.com

I recently had the start button go out on my Multicam 3000 that I had purchased new in 2005. So like any person would do I called the manufacturer and they gave me a number to the person in charge of my service area. So I called him and describe my situation in detail.
After a short conversation he said l could send it in and it would take four weeks or longer or I purchase a new hand held device for 1,200.
I was completely surprised by my options so I told the service guy that I would think about my predicament and get back with him shortly.
So, distressed I walked out into the shop and began brainstorming. I figure maybe by some chance of good fortune I could take out the bottom and replace it with a new one.
We began to disassemble the hand held device for the first time ever. I was at first nervous dealing with a device with such a large price tag, but as we ventured I became steady.
The buttons were soldered into a board that housed so many other switches it looked like a maze. Looking further I found the bad switch and right away knew this would be a difficult task especially since I had no tools equipped to handle this job.
I made a trip to radio shack and purchased a soldering stick and soldering tool that specializes in removing this type of switch application. Also bought some small electronic solder. The entire bill was like 35.00.
Got back to my shop and began to slowly and patiently remove the switch and within a hour I had taken the bad switch out and replaced it with a switch I never use on the device. This persistency saved me 1200.
Afterwards I must say that I feel mislead and misinformed by people I supplying my options and my advice to all out there in the world is never take for granted your ability to overcome anything.
Multicam, I still feel your equipment is top of the line, but please be willing to help people with more affordable options.

9/19/14       #2: Multicam 3000 ...
Pdub

Had a lot of people tell me stories like this when I was shopping for a router. It's the reason I stopped looking at that brand...
Way to stick with it.

9/20/14       #3: Multicam 3000 ...
Larry

There are many things that you can fix with 3rd party parts much cheaper and I think generally just as good. I use automationdirect.com for many electrical or pneumatic parts. If you want to stick to the same brand of parts just Google the part #'s that are on the part.

9/20/14       #4: Multicam 3000 ...
james mcgrew Member

Website: http://mcgrewwoodwork.com

One of the Main reasons I was sooo attracted to a CAMaster is there was little I could not replace repair on my own, all parts are available in the US and from multiple sources. I have to call techs to repair my edge-banders, (and we are getting better at that) but I have never had to have one come for my cnc

9/23/14       #5: Multicam 3000 ...
Eric r.

It is not uncommon for OEM replacement parts to run 10 times what generic parts cost. KOMO wanted $3000 to replace our 15" touch screen monitor. We ended up buying one at Office Depot for $300.

9/23/14       #6: Multicam 3000 ...
Maurice Member

SO!!!!! They didn't tell you that you could send it in to Extratech for repair for about 250.00. (Extratech manufactures the keypad and control boards for Multicam, but they deal strictly OEM, so calling them direct would not do any good) but they will repair keypads and control boards that are M24 rev 5/K520 and newer, as well as KDM20 keypads.

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