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Biesse Service in Iowa

4/26/24       
Chad  Member

Website: http://www.adamsarch.com

Does anyone have a Biesse Technician they can recommend near Iowa or in the Midwest? It is for a 5 axis Biesse Rover A.

Thanks,
Chad

4/29/24       #2: Biesse Service in Iowa ...
Mike

We have had to hire techs that don't work for Biesse in order to get our Biesse serviced. Seems like after the sale, they stop caring about the customers needs. Will never buy a Biesse again.

4/29/24       #3: Biesse Service in Iowa ...
Chad  Member

Website: http://www.adamsarch.com

Hi Mike - Do you have any contacts that you can share with me? I can give you my cell phone number or my e-mail is chad@adamsarch.com. I do not like the new Sophia system they have. I had to start paying for a service and it seems like I get less service. I have three Biesse's and I have to buy a Sophia subscription for each machine, every year. I get 20 service calls for each subscription. I would prefer if you could buy the subscription per company per year. Sometime you need more service than other years.

4/29/24       #4: Biesse Service in Iowa ...
Mike

I will check the details and get back to you. Our issues related to an edgebander, but its an engineering company that got it working better than their people. Stay tuned.

4/30/24       #5: Biesse Service in Iowa ...
Scott Brandenburg

Hi Chad.

I see you got another used Biesse, congrats!

The Sophia subscription you mention is for those that purchase used, as you can imagine used machines arrive in various states to the new end used and diagnosing those machines can be incredibly time consuming for our support team. Used machines also quite commonly are purchased by people that have never been formally trained on the machine or software. If your machine was not uninstalled and re installed by our team members it can be even more of an issue to try and understand teh history. This fee is very common in our industry under these circumstances.

Regarding local technicians, in the Midwest there are many qualified guys that work on many brands of machines. However, in looking at your most recent ticket history I worry that from the description of your most recently logged ticket (03099126) there are likely some specific tools needed to realign things. None of the independent guys would have those tools. I don't see any request for a technician in our service que. Give me a call if I can help get you in touch with our regional service manager for scheduling. We have techs based here in the Midwest for you.

@MIke. I can tell you your opinion is absolutely not true. I have been here a long time as have a large number of my colleagues. We take great pride in what we do. If you had a bad experience please reach out to your local representative. We would love to get a better understanding of your experience.

Scott Brandenburg
Biesse Regional Sales Manager - Midwest

5/1/24       #6: Biesse Service in Iowa ...
Chad  Member

Website: http://www.adamsarch.com

Scott - I responded to you via e-mail.

Chad


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